FreeHaving quality work for 11 years in the IT quality (Implemening CMMI, People CMM, ISO, PMBOK) of 16 years in this industry, I have to convince myself of the truth in the book "Quality is Free" by Philip B. Crosby. In this book, the author emphasizes doing things right the first time adds nothing to the number of products or services. How much it costs, and cost you dearly in terms of rework, testing, warranty, inspection, and after the service, doing things wrong.It also described as "the effort spent to develop the quality and execution of the same process (the set of quality management system , SMM training, audits, continuous improvement, etc.) will pay for itself many times over in savings over and repeat orders from satisfied customers, you can tell the quality of the free ". Now would proposition me ... PropositionInspired by this experience, as we move towards revolutionary change, I see that the investments we've made about the cultural and environmental settings, where new ideas are welcomed and allowed to experiment one, pay for itself exponentially.
ROI on managing change will be even greater than the ROI quality management. So my advice is to "Managing Innovation is needed to manage the changing needs of customers and survive, but also an investment that will pay for itself by the customers happy and the exponential growth in the global market -. So you can say freely Innovation "It is not possible. easy to understand "Quality is free" today. But I try to engage you in a conversation might start to get there. There are costs involved in choosing the right innovation, design, development and marketing. But if the total quality management concepts embedded in an organization, simply by providing schemes and arrangements for the management of innovation, we can increase the likelihood of innovative solutions that lead to happy customers and increased business results today and tomorrow.I sure when Philip Crosby said, " ;: Quality Free ", people will wonder how you ever. They will confuse quality with the class and said, "better quality products are always expensive." Or confuse their good quality and said, "Not everyone can make great quality. There is a great worker and sloppy. "Crosby defines quality as conformance to certain specifications set by management and not a vague concept of" goodness. "Specifications are not arbitrary either, they must be set according to customer needs and desires. Now we all agree that everyone can get the knowledge, skills and ability to process based on his / her strengths and build quality work.Similarly "independent innovation" will raise doubts "Can innovation be institutionalized" "Can creativity be taught? ';? etc. Let me introduce the definition for "Organizational Innovation". Oi is a new idea that better meets the needs of today and tomorrow's customers and business sense in the context of the organization to carry out, based on the results of the test and really bring business benefits. "By definition, we can see how IM can be implemented in organizations level.Innovation IMS Management SystemDo we need it? Yes of course. IM policy should explain the organization believes that anyone can innovate regardless of the level in the organization and the necessary support will be provided. The main changes in asking the right questions rather than finding the right answer. Many times the question is innovation! Find answers to these questions may follow a systematic approach. IM procedures should provide guidance on how to ask the right questions and find answers through a decent pilot. In the end, when innovations can be used throughout the organization, it must be done by SMM. There should be a link on the assets of IM and teachers can trigger mind control innovate.QMS and quality can not be compromised for Organizational Innovation Deployment.
If the new products and services can not meet the changing needs but stops to meet the original requirements.Training and orientationTraining for innovation can be more effectively through mentoring and coaching. Books, videos, etc. from the loudspeakers can start a fire. Do not forget MS workshops.Audits Academy? audits generally focus on the differences and defects that are not applicable to the management of innovation. In addition as part of the coaching, the coach may ask the innovators to make a list of self-evaluation and use it to measure progress. How about the measurement and reward and so MeasurementMeasurement? should be associated with the ROI and not just as innovations.Culture and environmentTransparency, flexibility, empowerment, collaboration with customers and management to focus all that is needed to set up a recurring, continuous culture of innovation and OI organization.Rewards recognitionSince we identified as related to business results, it automatically means that the innovator, trainer and evangelist Innovation should be rewarded and recognized. But all of this in play for the pleasure of seeing their ideas put to work and not for money so do not worry -. Innovation will remain free.